Last updated: 11 November 2026
Payments are processed by Stripe. For your purchase, Stripe — through its Link service — acts as the Merchant of Record: it is the seller of record for the transaction, calculates and collects VAT or sales tax where applicable, sends your receipt and invoice, and handles payment-related support and refunds. Your card details never reach our server.
If you change your mind, you can request a full refund within 14 days of purchase for any credit you have not used yet. Credit already used — processing started, a session unlocked, or a parent gallery switched on — cannot be refunded, because the digital service has been supplied at your request.
If processing fails because of a fault on our side, the credit used is restored to your account automatically. If you are not happy with a result, tell us — we will look at it and put it right where we can.
Email hello@smartcull.uk with your order number, or reply to your Stripe receipt. Approved refunds are returned through Stripe to your original payment method, usually within 5–10 working days.
Refunds do not affect your statutory rights.
